About Us
1. Legal Identity
PALASINO MALTA Limited (the “Operator”) is a company duly incorporated under the laws of Malta with company registration number C 99645, having its registered office at 170, Pater House, Level 1 (Suite A285), Psaila street, Birkirkara, BKR9077, Malta.
The Operator holds a B2C Gaming Service Licence issued by the Malta Gaming Authority under MGA/B2C/920/2021 licence number .
This licence authorises the Operator to provide regulated remote gaming services in accordance with the Gaming Act (Chapter 583 of the Laws of Malta) and subsidiary legislation enacted thereunder.
2. Scope of Authorisation
Under the issued licence, the Operator is permitted to offer the following categories of remote gaming services:
- Type 1 – Casino-style games determined by a Random Number Generator (RNG), including but not limited to slot games and table games.
- Type 2 – Fixed-odds betting products, including live or in-play betting.
All activities are conducted strictly within the parameters defined by Maltese gaming legislation and the applicable licence conditions.
Licence status may be verified via the MGA public register available on the official website of the Malta Gaming Authority.
3. Our Vision
The Operator aims to operate as a trusted, internationally recognised online entertainment platform that meets the highest standards of regulatory compliance, player protection, and operational integrity.
4. Our Mission
We are committed to providing a secure and transparent digital environment where players can enjoy gaming and betting services responsibly, with access to effective safeguards that support informed and controlled participation.
5. Responsible Gaming Framework
Gaming is provided strictly as a form of entertainment and is limited to individuals aged 18 years or older.
In line with Maltese regulatory requirements, the Operator makes available a comprehensive suite of responsible gaming tools, including:
- Deposit and loss limits
- Session time limits
- Reality check notifications
- Temporary time-outs
- Self-exclusion options
- Access to full transaction history
The Operator also applies internal monitoring systems designed to detect behavioural patterns that may indicate risk and to implement appropriate protective measures where necessary.
6. Prevention of Financial Crime
The Operator maintains a risk-based Anti-Money Laundering and Counter-Terrorist Financing framework consistent with applicable Maltese legislation and European Union directives.
This framework includes:
- Customer identification and verification procedures
- Ongoing customer due diligence
- Transaction monitoring systems
- Enhanced due diligence where required
- Mandatory reporting of suspicious activity to competent authorities
The platform must not be used for fraudulent, criminal, or unlawful purposes.
7. Protection of Personal Data
Personal data is processed in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Maltese data protection laws.
The Operator implements technical and organisational safeguards, including encryption and secure access controls, to protect:
- Account data
- Payment information
- Identity documentation
- Communication records
Data is processed lawfully, fairly, and transparently.
8. Fairness and Game Integrity
All games offered on the platform are supplied by approved providers and, where applicable, operate via independently certified Random Number Generators.
Betting products operate on transparent odds models and are subject to internal integrity controls.
Game outcomes cannot be manipulated by the Operator.
9. Territorial Restrictions
The Operator does not provide services to persons located in jurisdictions where remote gaming is prohibited or restricted by law.
Access controls, including geolocation and IP monitoring mechanisms, may be implemented to restrict participation where required.
Users are responsible for ensuring that access to and use of the platform is lawful in their place of residence.
10. Player Communication & Complaints
The Operator maintains clear and accessible procedures for handling player complaints.
Where a complaint cannot be resolved internally, players may refer the matter to the Malta Gaming Authority in accordance with applicable regulatory procedures.
Full details of the complaints process are set out in the relevant section of the website.
11. Continuous Improvement
The Operator remains committed to:
- Enhancing platform security and usability
- Adapting to evolving regulatory standards
- Strengthening player safeguards
- Maintaining transparent communication
Operational policies and internal controls are reviewed periodically to ensure ongoing compliance and best practice alignment.