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Privacy Policy

1. Who We Are

PALASINO MALTA Limited (“we”, “us”, or “the Company”) operates this website and related gaming services.

We take your privacy seriously and process Personal Data in accordance with:

  • the General Data Protection Regulation
  • the Malta Data Protection Act
  • regulatory requirements of the Malta Gaming Authority

This policy explains what information we collect, how we use it, and your rights.

2. Data Controller

The Company is the Data Controller responsible for your Personal Data.

Registered Office: 170, Pater House, Level 1, (Suite A285), Psaila street, Birkirkara, BKR9077, Malta.

Company Registration Number: C 99645

Data Protection Officer (DPO)

Email: [Insert email]

Address: [Insert address]

3. Information We Collect

When you use our services we may collect:

Personal Identification Information

  • name
  • date of birth
  • nationality

Contact Information

  • email address
  • phone number
  • residential address

Verification Information

To comply with gaming regulations we may request:

  • identification documents
  • proof of address
  • source of funds information

Account Information

  • login details
  • gameplay and betting history
  • account balances and limits

Payment Information

  • deposit and withdrawal records
  • payment provider details

Technical Information

  • IP address
  • device information
  • browser type
  • usage logs

Communications

  • messages sent to customer support
  • responsible gaming interactions

4. Principles of Data Protection

We process Personal Data in accordance with the following GDPR principles:

Lawfulness, Fairness, and Transparency - Personal Data is processed lawfully, fairly, and transparently.

Purpose Limitation - Data is collected only for specified, legitimate purposes.

Data Minimization - Only the minimum Personal Data necessary is collected.

Accuracy - Personal Data is kept accurate and up-to-date.

Storage Limitation - Data is retained only as long as necessary.

Integrity and Confidentiality - Data is secured against unauthorized access, loss, or alteration.

Accountability - The Company is responsible for compliance and demonstrating adherence to these principles.

5. Why We Use Your Data

Your Personal Data is used for the following purposes:

  • creating and managing your player account
  • verifying identity and age
  • processing deposits and withdrawals
  • complying with legal and regulatory requirements
  • preventing fraud or suspicious activity
  • improving our services and platform performance
  • communicating important service information

Marketing communications will only be sent where you have given consent.

6. Who We Share Data With

Your Personal Data may be shared with trusted partners such as:

  • payment providers
  • identity verification services
  • IT hosting and security providers
  • legal and compliance advisers
  • regulators and authorities when required by law

We do not sell your Personal Data.

7. International Transfers

Personal Data may be transferred outside the European Economic Area (EEA) only where appropriate safeguards are in place, including:

  • Transfers to countries with an EU adequacy decision, or
  • Standard Contractual Clauses (SCCs) or equivalent safeguards.

8. Data Retention

We keep Personal Data only for as long as necessary to:

  • provide our services
  • meet regulatory obligations
  • comply with anti-money laundering requirements
  • resolve disputes

After this period, the data is securely deleted or anonymised.

Exception - Personal Data Breach Records:

Records relating to Personal Data breaches (including detection, affected data, and remedial actions) must be retained for at least five (5) years, in accordance with legal requirements.

9. Security

We protect Personal Data through:

  • encrypted systems
  • secure servers
  • restricted internal access
  • staff training on data protection

10. Your Rights

Under the GDPR, you have the right to:

  • request access to your data
  • correct inaccurate information
  • request deletion where legally permitted
  • restrict or object to processing
  • receive a copy of your data
  • withdraw consent for marketing

Requests may be sent to our Data Protection Officer.

You may also contact the Office of the Information and Data Protection Commissioner (Malta) if you believe your rights have been violated.

11. Personal Data Breaches

In the event of a Personal Data breach, we will:

  • Take immediate containment and remediation measures
  • Notify the supervisory authority within 72 hours, where required
  • Notify affected individuals where the breach poses a high risk to their rights and freedoms

Breach records are maintained in accordance with legal requirements.

12. Children and Minors

Our Services are strictly for individuals aged 18 years or over. We do not knowingly collect data from minors. Any such data identified will be deleted and the account closed.

13. Cookies and Tracking

We use cookies and similar technologies to:

  • Enable website functionality
  • Analyse usage
  • Improve performance

Where required, user consent is obtained via a cookie management tool.

14. Governing Law

This Privacy Policy is governed by the laws of Malta and interpreted in accordance with GDPR and applicable Maltese data protection legislation.

15. Changes to this Policy

This Privacy Policy may be updated to reflect regulatory or operational changes. The latest version will always be available on the website.