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Responsible Gambling Policy

1. Our Approach to Responsible Gambling

At PALASINO MALTA Limited we believe gambling should always remain safe, controlled, and enjoyable.

Our responsible gambling measures are designed in line with requirements set by the Malta Gaming Authority and the MGA Player Protection Directive.

We encourage players to gamble for entertainment only, not as a way to make money or solve financial problems.

2. Age Verification and Protection of Minors

Access to our services is strictly limited to individuals aged 18 years or over.

Age and identity verification is performed as part of our Know Your Customer (KYC) procedures and may be required:

  • During registration
  • Before withdrawals
  • At any time as required for compliance

If a user is found to be underage:

  • The account will be immediately closed
  • Any winnings may be forfeited in accordance with MGA requirements

We also encourage parents and guardians to use filtering software and supervision tools to prevent minors from accessing gambling websites.

3. Recognising Problem Gambling

Gambling may become problematic if it starts to negatively affect your life.

Signs of problematic gambling may include:

  • spending more money than intended
  • chasing losses
  • borrowing funds to gamble
  • feeling unable to stop playing
  • gambling affecting relationships or work

If you notice any of these behaviours, consider using the tools available in your account or seeking external support.

4. Tools to Help You Stay in Control

To help players manage their gambling activity, we provide several responsible gaming tools.

Deposit Limits

You may choose to set limits on the amount you can deposit daily, weekly, or monthly.

Lower limits apply immediately, while increases are subject to a cooling-off period.

Loss Limits

Loss limits allow you to define the maximum amount you are willing to lose within a selected timeframe.

Once this threshold is reached:

  • you will no longer be able to place bets until the limit period resets.

Reality Check Notifications

Reality checks remind players how long they have been playing and provide information about their gaming activity during the session.

Session Controls

Players may also manage or limit the time spent playing in a single session where this functionality is available.

Account History

Players can review their:

  • deposits and withdrawals
  • betting history
  • gaming activity

This helps maintain transparency and awareness of spending.

5. Temporary Breaks (Time-Out)

Players who wish to pause their gaming activity may activate a time-out period.

During this period:

  • access to gameplay will be restricted
  • the account will automatically reopen once the selected period ends.

6. Self-Exclusion

If you feel that you need a longer break, you may request self-exclusion.

Available periods include:

  • 6 months
  • 1 year
  • 2 years
  • 5 years
  • permanent exclusion

During self-exclusion:

  • you will not be able to access your account
  • marketing communications will be stopped
  • attempts to create new accounts will be blocked.

Permanent self-exclusion results in permanent account closure.

7. Player Protection Monitoring

We monitor gameplay patterns to identify potential signs of harmful gambling behaviour.

Where necessary, we may contact players to:

  • suggest responsible gambling tools
  • provide information about available support services
  • temporarily restrict gaming activity for player protection.

8. Marketing and Player Protection

The Company:

  • Does not target minors or vulnerable persons
  • Does not present gambling as a financial solution or guaranteed income
  • Includes responsible gaming messaging in promotional materials
  • Removes self-excluded players from marketing lists

9. External Support

If you need additional help, confidential support is available from organisations such as:

  • GamCare
  • Gamblers Anonymous
  • BeGambleAware

10. Our Commitment

The Company is committed to:

  • Compliance with MGA Player Protection Directive
  • Protection of vulnerable players
  • Ongoing staff training
  • Continuous improvement of responsible gaming measures
  • Providing a transparent and supportive gaming environment

If gambling stops being enjoyable, we encourage players to take a break and seek assistance.

Gambling can be addictive. Please play responsibly.